At Routeer (“Routeer,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you access or use our website, software platform, mobile applications, and related services (collectively, the “Services”).
By accessing or using Routeer, you agree to the collection and use of information in accordance with this Privacy Policy
1. Information We Collect
Information You Provide Directly
We may collect information that you voluntarily provide, including:
Name
Company name
Email address
Phone number
Billing information
Account credentials
Business and transportation-related data
Customer support communications
Information Collected Automatically
When you use our Services, we may automatically collect:
IP address
Browser type and device information
Operating system
Login activity
Usage statistics
Cookies and tracking data
Geographic location (where permitted)
Transportation and Operational Data
Depending on your use of the platform, Routeer may process:
Shipment information
Load details
Carrier information
Route and dispatch data
Vehicle tracking information
Documents uploaded to the platform
Communication records within the platform
2. How We Use Your Information
We use collected information to:
Provide, maintain, and improve our Services
Create and manage user accounts
Process transactions and subscriptions
Facilitate transportation and logistics operations
Communicate with users regarding updates, support, and security notices
Monitor platform performance and usage
Prevent fraud, abuse, and unauthorized access
Comply with legal obligations
Develop new features and services
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember user preferences
Maintain secure sessions
Analyze website traffic and performance
Improve user experience
Support marketing and advertising activities
Users may manage cookie preferences through their browser settings. Disabling cookies may affect certain platform functionalities.
4. Sharing of Information
We do not sell personal information.
We may share information with:
Service Providers
Third-party vendors who assist with:
Cloud hosting
Payment processing
Analytics
Customer support
Communication services
Security monitoring
Business Transfers
In connection with mergers, acquisitions, financing, or sale of company assets.
Legal Requirements
When required by law or when necessary to:
Comply with legal obligations
Protect Routeer’s rights and property
Prevent fraud or security threats
Protect users and the public
5. Data Security
We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect all information, no method of transmission over the internet or electronic storage system can be guaranteed to be 100% secure.
6. Data Retention
We retain information for as long as necessary to:
Provide Services
Fulfill contractual obligations
Resolve disputes
Enforce agreements
Comply with applicable legal requirements
When information is no longer required, it will be securely deleted or anonymized where appropriate.
7. Third-Party Services
Our Services may integrate with or contain links to third-party applications, platforms, or websites.
Routeer is not responsible for the privacy practices of third-party services. Users are encouraged to review the privacy policies of those providers separately.
8. Children’s Privacy
Our Services are intended for business and professional use and are not directed toward individuals under the age of 13.
We do not knowingly collect personal information from children.
9. California Privacy Rights (CCPA)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:
Know what personal information we collect
Request access to personal information
Request deletion of personal information
Request correction of inaccurate information
Receive information about data sharing practices
To exercise these rights, please contact us using the information provided below.
10. International Users
Routeer operates primarily within the United States. If you access our Services from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.
By using our Services, you consent to such transfers.
11. Your Rights and Choices
Subject to applicable laws, you may:
Access your information
Update account details
Request deletion of personal information
Object to certain processing activities
Withdraw consent where applicable
Request data portability where legally required
Requests may be submitted through the contact information provided below.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.
The updated version will be posted on this page with a revised “Last Updated” date.
Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.
13. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Routeer
Email: contact@routeer.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.